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KMID : 1001320170440040181
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Social Welfare Policy
2017 Volume.44 No. 4 p.181 ~ p.213
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A Study on Public Social Workers' Attitudes toward social security information system(‘Haengbok-eUm’) in Public Welfare Delivery System
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Choi Jung-Hyug
Kim Soo-Wan
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Abstract
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This study aims to analyze the effects and problems of the current informatization in public welfare delivery system in South Korea by analyzing public social workers' attitudes toward information system of government. We used focus group interview with ten public social workers in Gyenggi area. The main results are as follows. First, Social Security Information System(‘Haengbok-eUm’) has changed the job structure and work of public social workers substantially. Second, ‘Haengbok-eUm’ has showed explicit limitations as well as some positive improvements in work efficiency. The previous issues inherent in public welfare delivery system have still remained unsolved despite of the new information system. Third, the work loads of public social workers have even increased contrary to the prediction based on the general theoretical explanation. It has impeded the expected improvement of service quality. Public social workers pointed out the possible damage of professionalism in the changing job structure. Fourth, introduction of ‘Haengbok-eUm’ has enhanced top-down hierarchical system. Based on the results, this study suggests some alternatives to overcome the limitation of welfare informatization.
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KEYWORD
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Social welfare informatization, social security information system (‘Haengbok-eUm’), welfare technology, public welfare delivery system
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